Terms and Conditions of Use

Welcome to 1financep2p.com ("Website"). Please read these Terms and Conditions ("Terms") carefully. By accessing or using the Platform operated by 1FP2P, you ("User", "you", or "your") agree to be bound by these Terms, along with our Privacy Policy.

If you do not agree with any part of these Terms, please do not use the Platform operated by 1FP2P.

Definitions

1FP2P: Refers to 1 Finance P2P Private Limited, a RBI registered NBFC-P2P operating the platform.
Borrower: A person registered as a Borrower on the Platform.
Credit Bureau Information: Refers to CIBIL, Experian, Equifax, and CRIF Highmark.
Escrow Account: The account maintained for collecting and disbursing funds between lenders and borrowers.
Lender: A person registered as a lender on the Platform.
Member: Lender or Borrower
RBI: Reserve Bank of India.
Platform: The peer-to-peer lending Website/App operated by 1FP2P.

1. Acceptance of Terms

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including all policies and disclaimers incorporated by reference. If you do not agree to these Terms, you must not use the Platform.

1FP2P reserves the right to modify, update, suspend, or discontinue these Terms or any part of the Platform at any time without prior notice. It is your responsibility to review the Terms periodically. Continued use of the Platform following any such changes constitutes your acceptance of the revised Terms.

In the event of any inconsistency between these Terms and any other agreement or document related to your use of the Platform, these Terms shall prevail for all purposes related to activities conducted through the Platform.

These Terms are published in compliance with, and constitute an electronic record under, the Information Technology Act, 2000 and applicable rules thereunder. No physical or digital signature is required.

2. Ownership and Operation

This Platform is owned and operated by 1FP2P, a company incorporated under the Companies Act, 2013, and registered with the Reserve Bank of India as an NBFC-P2P bearing CoR No. B.01.00651.

3. Scope of Services

a. 1FP2P is a platform that connects individual Lenders and Borrowers. It does not engage in lending or borrowing itself. It only facilitates lending and borrowing transactions and is not a party to any Loan Agreement and acts solely as a neutral facilitator between Borrowers and Lenders.

b. 1FP2P is not a financial institution and does not operate a collective investment scheme, chit fund, or any similar scheme. It also does not operate a Portfolio Investment Scheme under SEBI regulations.

c. 1FP2P provides auxiliary services such as credit assessment, verification, and collections through third-party service providers.

d. Users may browse and search for Borrowers on the platform.

e. 1FP2P does not guarantee the recovery of loans or bear any risk associated with lending or borrowing.

f. All lending and borrowing decisions are made independently by the respective parties, at their own discretion and risk. Members retain full control over their funds and investment decisions.

g. Some content on the Platform may be accessible without registration. However, access to certain features and services requires registration as a Member, either as a Lender or a Borrower, and acceptance of the applicable Lender Terms and Conditions or Borrower Terms and Conditions.

h. 1FP2P is not liable for disbursal failures by Lenders or repayment defaults by Borrowers.

4. Registration, Account Creation, and Eligibility

a. Eligibility to Register and Use the Platform

Only those who accept the applicable Registration Terms may create an account and participate in transactions on the Platform. Registration is open to:

i. Indian citizens residing in India;
ii. Individuals who are at least 18 years of age;
iii. Individuals who are legally eligible to contract under the Indian Contract Act, 1872;
iv. Individuals or entities not involved in money laundering or terrorist financing activities;
v. Individuals with a valid Indian PAN, rupee-denominated bank account, and requisite KYC documents as per RBI regulations;
vi. Individuals who are not professional moneylenders, unless registered or exempt under local Money Lending laws;
vii. Persons not prohibited by any applicable law from using the services.

Users under the age of 18 are strictly prohibited from accessing the Platform. The Platform may deny access or terminate accounts of underage or otherwise ineligible users without notice.

By accepting the Registration Terms (e.g., through checking acceptance boxes or clicking confirmation buttons), you declare that you are eligible to register, your use of the platform does not violate any applicable laws, and you acknowledge that international fund transfers are not permitted. You also understand and accept the risks associated with lending or borrowing through the platform. If you are registering on behalf of an entity, you confirm that you are duly authorized to do so.

b. Account Creation Requirements

To register, Users must provide accurate and complete information including a valid username, email address, and password. Users must keep this information up to date at all times. Submitting false, outdated, or incomplete information may result in suspension or termination of your account. Users must not:

i. Use another User’s account;
ii. Impersonate another individual or entity;
iii. Create a login name that is offensive, obscene, vulgar, or unlawful.

As part of the registration process, the Platform may:

i. Conduct identity, KYC, and fraud checks;
ii. Obtain credit ratings from a Credit Information Bureau;
iii. Verify residential address and/or employment details.

By registering, you expressly permit the Platform to collect and store personal information, which shall be handled as per the Privacy Policy.

c. Account Access and Responsibilities

To lend or borrow through the Platform, you must log into your 1FP2P Account. You are solely responsible for all activities under your account and must maintain confidentiality of your credentials. In case of suspected unauthorized access, you must notify the Platform immediately.

You agree to:

i. Prevent unauthorized access to your account;
ii. Inform us immediately of any suspicious activity or breach.

The Platform may refuse to act on any instruction that:

i. Is unclear or appears unauthentic;
ii. May result in a breach of law or duty;
iii. Indicates potential misuse or illegal activity.

Users are prohibited from trading, selling, sublicensing, or transferring accounts. Unauthorized access, including use of another User’s account or device, shall result in immediate termination of access.

Users are also responsible for ensuring uninterrupted and secure internet connectivity at their own expense, including any third-party charges (e.g., ISP or mobile fees). Users must not attempt to bypass or disable any security measures implemented by the Platform.

5. Refusal, Suspension, and Termination of Registration

1FP2P reserves the right to:

i. Refuse or cancel any registration or transaction request;
ii. Request additional verification at any time;
iii. Reject or terminate membership or access without assigning reasons or incurring liability;
iv. Suspend or delete any User account without notice;
v. Remove or prohibit any User from using the Platform.

Negative outcomes in verification or background checks may result in denial of registration or termination of existing membership. In the event of platform discontinuation, appropriate arrangements will be made for servicing active loan agreements.

A User may terminate their registration by deleting his account from Platform after all active Loan Agreements have been repaid. Upon termination, access to the Platform will cease, but the Platform will retain User records as required by law.

1FP2P may also terminate your account if:

i. You provide false or misleading information;
ii. You breach the Terms of Use;
iii. You die, become bankrupt, or fail to repay loans;
iv. Your loan is marked as default;
v. You make undisclosed arrangements with creditors/debtors.

Users are not permitted to contact other Users directly. All communication must occur via the Platform. Violation may result in account suspension or termination.

Immediate termination or suspension may occur without notice if 1FP2P suspects fraud, misuse of platform data, reputational harm to the Platform, or use of platform data for commercial purposes.

Termination of registration shall not affect your obligations to repay borrowed amounts or your entitlement to receive repayments under active Loan Agreements.

6. Lender Terms

a. Eligibility Criteria

To register as a Lender, the User must:

i. Be an individual seeking lending opportunities with better interest returns.
ii. Not be engaged in lending as a business activity.
iii. Not be prohibited under any law from lending on P2P platforms.
iv. Comply with RBI’s exposure norms:

a) Exposure to a single Borrower across P2P platforms must not exceed ₹50,000.
b) Total exposure across all P2P platforms shall not exceed ₹10,00,000, and may be extended up to ₹50,00,000, subject to submission of a valid Net Worth Certificate.
v. Invest through a registered bank account, as per internal fund source policy.

b. Lending Process

i. The Lender transfers the Lending Amount to the Escrow Account using RTGS/NEFT/UPI/payment gateway.
ii. Upon confirmation of receipt, the amount is credited to the Lender’s platform account.
iii. Post-funding, the Lender will have to manually select loans to fund.

c. Agreement and Disbursal

i. Loans are disbursed only after execution of all required documentation.
ii. The platform may execute agreements on behalf of the Lender if explicit consent is given through selection criteria or written instruction.
iii. No disbursal shall take place unless documentation is complete.

7. Borrower Terms

a. Eligibility Criteria

To register as a Borrower, the User must:

i. Be based in India.
ii. Not be unemployed or out of business in the past 6 months.
iii. Not be involved in any ongoing civil or criminal litigation.
iv. Receive salary in a bank account.
v. Seek a loan amount of up to ₹10,00,000 with a tenure not exceeding 36 months.
vi. Ensure total exposure across all P2P platforms does not exceed ₹10,00,000.

b. Registration and Loan Request

i. Registration fee: Rs 199/- (Rupees One Hundred and Ninety Nine Only) inclusive of GST to be borne by each borrower once for registration on the platform.
ii. Borrowers can request loans by posting a Loan Request on the Platform.
iii. Bank account details must be submitted at the time of registration for repayment purposes.
iv. 1FP2P may request additional documents for KYC compliance.
v. Borrower consents to credit checks by 1FP2P through registered credit bureaus.
vi. Borrower authorizes 1FP2P to conduct background verification in accordance with anti-money laundering laws.
vii. If required, the Borrower must arrange for a co-signor.

8. Loan Acceptance and Agreement

a. The Borrower agrees to accept any loan offer matching their posted criteria.
b. Loan Agreements must be executed either electronically or physically.
c. A summary of all availed loans will be made available in the Borrower's account.
d. Users acknowledge having received a copy of the Loan Agreement and confirm having read, understood, and agreed to abide by its terms.

9. Loan Cancellation

a. In the event that a borrower chooses to cancel the loan after accepting the loan offer but prior to disbursement of funds, a loan cancellation charge of ₹1,000 (Rupees One Thousand only) shall be payable by the borrower. In addition, Goods and Services Tax (GST) shall be levied at the prevailing statutory rate on the cancellation charge.

b. This fee is charged to cover the administrative, processing, and operational activities undertaken by the platform in relation to the borrower’s loan application. Upon such cancellation, no loan amount shall be disbursed to the borrower.

c. The recovery of the cancellation charge and applicable GST shall be carried out by the platform either by issuing a payment gateway (PG) link for payment. The borrower agrees to complete the payment using the provided mode within the stipulated timeline communicated by the platform.

d. Failure to pay the cancellation charge within the stipulated timeline shall render the cancellation request null and void, and the platform shall have no obligation to process such cancellation.

10. Loan Disbursement

a. Disbursements are made only upon fulfillment of documentation and necessary conditions.
b. A rounding-down method is used, and any fractional rupee is adjusted and credited to the platform.
c. The loan amount approved for a borrower shall be disbursed after deducting applicable processing fees and GST.
d. A processing fee of up to 5% of the sanctioned loan amount may be charged, as applicable, along with Goods and Services Tax (GST) at the prevailing rate. The processing fee and GST are deducted upfront from the sanctioned loan amount at the time of disbursement. Accordingly, the net loan amount credited to the borrower’s bank account will be lower than the sanctioned loan amount.

e. Illustrative Example (for reference only):
Sanctioned Loan Amount: ₹10,000
Processing Fee: 2% of ₹10,000 = ₹200
GST @ 18% on Processing Fee: ₹36
Total Deductions: ₹236
Net Disbursed Amount to Borrower: ₹9,764

Note: The above example is illustrative. Actual processing fees and taxes may vary based on the loan product, borrower profile, and applicable laws at the time of disbursement.

11. Loan Administration

a. EMI Start Date

i. If the loan is disbursed between the 1st and 20th of a month, the first EMI shall be due on the 1st of the following month. If the loan is disbursed between the 21st and 31st of a month, the first EMI shall be due on the 1st of the month after the following month.

ii. A cooling-off period of 3 (three) days from the date of loan disbursement shall be applicable. During this period, the borrower may repay the loan without any prepayment or foreclosure charges. However, the borrower shall be required to refund the entire principal amount disbursed.

iii. A grace period of 5 (five) days is allowed for EMI repayment. Days Past Due (DPD) shall be counted from the 6th day after the EMI due date.
Example: If an EMI is due on the 1st and is paid on the 6th, the DPD shall be counted as 6 days.

b. Borrowers may choose to prepay or foreclose their loan, subject to the terms set out below.

i. Any amount paid before the scheduled EMI due date and in excess of the current month’s EMI, if applicable, shall be treated as a prepayment for the remaining loan tenure. The prepayment charges shall apply only to the amount adjusted towards the principal for future installments, and shall not apply to the current month’s EMI amount.

ii. Borrowers may opt to prepay the loan partially; however, partial prepayment shall be permitted only up to 75% of the outstanding principal balance at the time of prepayment.

iii. A prepayment charge of 2% shall be levied on the portion of the amount adjusted towards principal, along with applicable Goods and Services Tax (GST) at the prevailing statutory rate.

iv. If a borrower opts to foreclose the loan by repaying the entire outstanding loan amount before the end of the loan tenure, a foreclosure charge of 2% shall be levied on the total outstanding amount, along with applicable Goods and Services Tax (GST) at the prevailing statutory rate.

c. Missed Repayments

i. If the borrower fails to pay the EMI on the due date, the following charges shall apply:

a) Bounce Charges: A bounce charge of ₹500 plus applicable GST (currently 18%) shall be levied for the missed EMI.
b) Late Payment Interest: If the EMI remains unpaid beyond the applicable grace period, late payment interest at the rate of 2% per month shall be charged on the EMI amount, calculated in accordance with the applicable Days Past Due (DPD).
c) Penal Charges: In addition to the above, penal charges shall be levied based on the EMI amount as per the slabs below:

₹0 to ₹5,000: ₹250
₹5,001 to ₹7,000: ₹500
₹7,001 to ₹10,000: ₹750
Above ₹10,001: ₹1,000

Applicability: Penal charges shall be applied separately to each monthly EMI and shall not be accumulated or clubbed across multiple EMIs.

ii. The case may be escalated to the recovery team or categorized as "Default".

iii. Credit reporting agencies may be notified, potentially affecting creditworthiness.

d. Default Category

A Borrower will be classified under “Default” if:

i. EMI remains unpaid for three (3) consecutive months.
ii. Confirmation is received that the Borrower is deceased.
iii. A terminal settlement arrangement is made affecting the loan.
iv. Any other situation as determined solely by 1FP2P.

12. User Information

a. Information submitted by Users is treated as proprietary to 1FP2P and used solely for platform operations and assessing eligibility.
b. Such information will not be shared without consent, unless legally required.
c. Submission of information does not guarantee loan approval, even if complete.

13. Disclosures

The platform shall disclose:

a. To Lenders:
i. Borrower's identity, required amount, interest rate, and credit score.
ii. Loan terms, returns, fees, and taxes.

b. To Borrowers:
i. Lender’s proposed amount and interest rate, excluding identity and contact details.

14. Privacy

a. Service Communications
We will send necessary service-related notifications (e.g., loan or investment updates) via email, text, call, or post.

b. Occasional Updates
i. When registering, you may opt in to receive updates about features, services, and feedback surveys.
ii. You can opt out anytime by updating preferences in your 1FP2P Account or by emailing care@1finacep2p.com.
iii. By submitting your contact details, you authorize 1FP2P to contact you even if you are registered on DND lists.

15. Fees and Obligations

a. Lenders are not charged any registration fees for accessing the platform.
b. Interest Rates are disclosed in the Lender FAQs and may be revised with intimation via email/SMS/notification.
c. Borrowers authorize deduction of all applicable fees such as service fee, platform fee, processing fee, etc., before disbursal.
d. Borrowers must pay EMIs on or before the due date or be liable for late fees as per the loan agreement.

e. The platform shall charge Facilitation Fees to lenders at an annualised rate of 2% per annum (p.a.) on the applicable principal amount. The Facilitation Fee is calculated on a pro-rata basis, depending on the loan tenure, and is applied proportionately over the duration of the loan.

The Facilitation Fee is applied on the lender’s proportionate share of the EMI principal amount received from the borrower. The applicable Goods and Services Tax (GST) at 18% shall be charged additionally on the Facilitation Fee.

Facilitation Fees shall not be applicable in the event of foreclosure of the loan.

• Longer loan tenures result in a higher cumulative Facilitation Fee
• Shorter loan tenures result in a lower cumulative Facilitation Fee
• The Facilitation Fee percentage increases proportionately at approximately 0.17% per month.

The applicable Facilitation Fee and GST shall be deducted from the lender’s EMI payout amount prior to crediting the net amount to the lender.

f. Tracing, Recovery, and Legal Charges

i. Tracing Charges
If a borrower becomes untraceable and efforts are required to locate a new address or contact details, a Tracing Charge of ₹500 and applicable GST shall be charged to the borrower.

ii. Re-collection / Recovery Fee (Field Visit for EMI Collection)
If a recovery agent or representative is required to physically visit the borrower for EMI collection, a Recovery Fee of ₹500 and applicable GST shall be charged to the borrower.

iii. Re-collection / Recovery Fee (Recovered Amounts – Lender Share)
Where recovery actions result in actual collections, recovery expenses of ₹500 and applicable GST may be deducted from the recovered amount and charged to the lender.

iv. Litigation Costs (Borrower)
Any legal expenses incurred for recovery proceedings initiated against the borrower shall be charged at actuals along with applicable GST.

v. NPA Legal / Recovery Costs (Lender)
In cases of Non-Performing Assets (NPA), any legal or recovery-related expenses incurred post-successful recovery shall be recovered from the lender at actuals, proportionate to their share in the loan, along with applicable GST.

16. Payments

a. Payment information used for services is stored securely using 256-bit SSL encryption or on a cloud.
b. Payment and bank account information is masked on your account and not visible to 1FP2P Customer Service operators.

17. Settlement of Payment

a. Any monies received from the Borrower, including delay charges, late fees, penal charges, or any other applicable charges, shall be kept in the Repayment Escrow Accounts.
b. These amounts will be recorded as a credit to the Lender’s 1FP2P Account, visible to the Borrower upon logging in.
c. Collected repayments will be transferred to the Lender’s 1FP2P Account after receipt of EMI from the Borrower.

i. The Lender will be notified when their 1FP2P Account reflects received EMIs.
ii. The Lender may withdraw funds from the 1FP2P Account to the registered bank account by providing instructions to 1FP2P. No interest will be paid on amounts lying in the 1FP2P Account.
iii. For example, if a Borrower pays EMI on the 2nd of the month, it will be transferred to the Lender’s 1FP2P Account by the 5th, and no interest shall be paid for the interim period.
iv. Repayments made by Borrowers will be rounded up to the nearest whole number.
v. While crediting the Lender's account, values will be rounded off to two decimal places.
vi. Residual amount due to rounding down will be transferred to the platform as an adjustment.

18. Refund and Cancellation Policy

a. Borrowers may raise a refund request in the event of a double deduction of EMI by writing to care@1financep2p.com sharing the bank statement with debit details. If valid, the resolution will be provided within three (3) working days and refund will be processed within seven (7) days. Funds may reflect in your respective bank account within ten (10) days from the date of refund.

b. In case of payment failure (amount deducted but not received by 1FP2P), refund will be processed automatically by the payment gateway per its policy. Borrowers may reach out to the gateway’s customer support.

c. Lenders may raise a cancellation request within 24 hours of investment by emailing care@1financep2p.com. If loans are not yet disbursed and the request is approved, the investment will be cancelled, and funds will be credited back to the Lender’s account.

19. License to Use the Platform

a. 1FP2P grants Users a limited, revocable, non-exclusive, non-transferable, non-assignable, royalty-free license to access and use the Platform and its services solely for personal and lawful purposes, subject to these Terms and Conditions.

i. Use of the Platform and its tools, software, and features made available by 1FP2P.
ii. Strict prohibition on:
a) Commercial use or resale of any Platform content;
b) Downloading or copying user information for external use;
c) Use of data mining, robots, or similar tools for data extraction.

b. Any unauthorized use will result in immediate termination of access rights.

20. Content Usage and Prohibited Conduct

a. Users are solely responsible for their activity on the Platform and must not use it for unlawful or prohibited purposes.

i. Belongs to another person without proper authorization;
ii. Is grossly harmful, harassing, defamatory, obscene, pornographic, pedophilic, or otherwise unlawful;
iii. Harms or exploits minors;
iv. Infringes on intellectual property rights;
v. Misleads regarding the origin of content;
vi. Impersonates another person or entity;
vii. Contains viruses or malicious code;
viii. Threatens the sovereignty, integrity, or public order of India;
ix. Violates any applicable law or creates liability;
x. Disrupts the Platform's operations.

b. Users shall not:

i. Use Platform content for commercial purposes or for the benefit of competitors or third parties;
ii. Modify, transmit, publish, or reverse-engineer Platform content;
iii. Upload harmful code or overload the Platform’s infrastructure;
iv. Use scraping tools, bots, or scripts to extract data;
v. Link, cache, or frame Platform content without authorization;
vi. Solicit Members for any service—commercial, political, religious, or otherwise—that competes with 1FP2P.

21. Content Moderation and Monitoring

While 1FP2P is not obligated to monitor user content, it reserves the right to:

a. Remove, suspend, or modify content or Member submissions at its discretion without notice;
b. Remove or block any Member profile or information;
c. Access, preserve, or disclose information to:
i. Comply with laws or government requests;
ii. Enforce these Terms;
iii. Prevent fraud or security issues;
iv. Respond to support requests;
v. Protect rights, property, or safety of 1FP2P, its Members, or the public.

22. Report Abuse and Takedown Policy

a. 1FP2P may remove any content deemed objectionable or in violation of these Terms without notice.
b. Users can report abuse by emailing https://1FP2Pinancep2p.com/.
c. Inappropriate communications may lead to:
i. Warnings,
ii. Account restrictions,
iii. Loss of privileges, or
iv. Permanent suspension.

23. Platform and Service Availability

a. The Platform may experience downtime due to maintenance or other factors. 1FP2P is not liable for any resulting loss.
b. Users are responsible for securing their own hardware, internet, and access tools.
c. 1FP2P makes no guarantee of uninterrupted or error-free service.
d. Reasonable efforts will be made to maintain service availability and payment gateway access.
e. All services are provided “as is,” with no warranties. 1FP2P is not responsible for data loss or interruptions, but will attempt to restore services promptly.

24. Disclaimer of Warranties
a. The Platform and services are provided "as is" and "as available."
b. 1FP2P disclaims all express or implied warranties, including:
i. Merchantability and fitness for a particular purpose;
ii. Accuracy or reliability of results;
iii. Continuous, error-free operation.
c. Users are responsible for data security on their devices.
d. 1FP2P does not warrant any outcomes and functions solely as a marketplace for lender-borrower connections.

25. External Links
a. Links to third-party Platforms are provided for convenience.
b. 1FP2P does not endorse or take responsibility for such external content.

26. Feedback and Information
a. 1FP2P may monitor user content and account activity to ensure compliance.
b. Feedback or suggestions submitted may be used to improve the Platform.
c. Users shall not claim any IP or compensation for ideas or suggestions submitted.
d. Feedback must not contain proprietary information and will be treated as non-confidential.

27. Intellectual Property and Copyright
a. All trademarks, copyrights, patents, designs, and other intellectual property rights (IPR) in or on the Platform are owned by or licensed to 1FP2P or their respective owners. No part of the Platform’s IPR is transferred to users.
b. You retain ownership of any content or information you post. However, any feedback, suggestions, bug reports, or submissions provided by you become the exclusive property of 1FP2P, and 1FP2P may publish such feedback (positive or negative) on the Platform.
c. The Platform, its content, source code, design, and all associated IPR are the property of 1FP2P. Any reproduction, republication, posting, display, distribution, or other unauthorized use of the Platform’s content or IP is prohibited without prior written permission from the rightful owner.
d. Third-party software used on the Platform remains the property of its suppliers and is protected by applicable laws.
e. The name "1FP2P" is a trademark and may not be used without authorization.

28. Jurisdictional Issues
Products and services listed on the Platform are intended solely for delivery and use within India. 1FP2P shall not be liable for usage outside India.

29. Indemnity
a. You agree to indemnify and hold harmless 1FP2P, its affiliates, officers, employees, and agents from any losses, claims, liabilities, and expenses (including legal fees) arising out of or in connection with:
i. Your breach of these Terms;
ii. Any third-party claims related to your use of the Platform;
iii. Any infringement of intellectual property rights or other rights by you.
b. 1FP2P may notify you of any such claims and consult with you regarding the response strategy.
c. You shall not settle any such claim involving 1FP2P without prior written approval from 1FP2P.
d. In no event shall 1FP2P be liable for indirect, incidental, special, or consequential damages resulting from your use of the Platform.

30. Limitation of Liability
a. 1FP2P and its affiliates shall not be liable for:
i. Any indirect, consequential, or incidental losses;
ii. Loss of data, revenue, profits, or business opportunities;
iii. Delays, errors, or data losses arising from your use of the Platform or internet-based communications with the Platform.
b. By using the Platform, you release 1FP2P from any claims arising from its use. Use of the Platform is at your own risk.

31. Interpretation
a. References to clauses or sub-clauses refer to those within these Terms.
b. Headings are for reference only.
c. Words in the singular include the plural and vice versa.
d. References to gender include all genders.
e. Any reference to statutes includes their amendments or re-enactments.
f. Time limits refer to those specified or mutually agreed in writing.

32. Dispute Resolution
a. Parties shall first attempt to resolve disputes amicably within 15 days of written notice.
b. If unresolved, disputes shall be referred to a sole arbitrator appointed by 1FP2P. The arbitration shall be conducted in English, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue shall be Mumbai.
c. 1FP2P shall not be responsible for disputes between Users, Members, or Borrowers but may monitor such disputes at its discretion.

33. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Courts located in Mumbai shall have exclusive jurisdiction over all matters arising under or related to these Terms.

34. Grievance Redressal and Notices
a. Complaints may be emailed to https://1FP2Pinancep2p.com/ with relevant account details. 1FP2P will acknowledge receipt within one working day and respond within five working days.
b. If unsatisfied, complaints may be escalated to the Grievance Redressal Officer at the same email. A response will be provided within five working days. Please refer to the Grievance Redressal Policy.
c. Notices from 1FP2P will be sent via email or published on the Platform. Users may contact the Grievance Officer via https://1FP2Pinancep2p.com/.

35. General Provisions
a. Users may not assign rights or obligations under these Terms without 1FP2P’s prior written consent. 1FP2P may assign its obligations freely.
b. Your personal data will be used and disclosed in accordance with 1FP2P’s Privacy Policy.
c. By applying to become a Member, you consent to credit checks and agree to provide accurate and complete information.
d. If any provision is declared void or unenforceable, the remainder of the Terms shall remain valid.
e. A failure to enforce any provision does not constitute a waiver unless expressly stated in writing.
f. These Terms do not create any agency, partnership, joint venture, or employment relationship.
g. 1FP2P is not liable for failures to perform obligations due to force majeure events, including but not limited to natural disasters, war, terrorism, strikes, cyberattacks, or governmental actions.
h. In case of any conflict between these Terms and specific Member Terms, the Member Terms shall prevail.
i. If there is a conflict between language versions of these Terms, the English version will govern.
j. Users must ensure that their use of the Platform and any loan transactions comply with all applicable laws.
k. The Platform and its content are intended for general information purposes only and do not constitute legal, financial, tax, or professional advice. Users should seek independent professional advice as necessary.
l. 1FP2P makes reasonable efforts to ensure the accuracy of content but does not guarantee its completeness or reliability. All content is subject to change without notice.